The cost of returning the items will be met by you.
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You may download the returns form, to give us details of the return. Customers have up to 14 days after they have received the item, to return it back to us. You do not need to inform us if you are returning an item. Many third party couriers also only deliver to your door meaning it is your responsibility to place the item in its desired location. If the pallets are left, it is your responsibility to dispose of it. Some deliveries are by third party couriers that use pallets. And therefore you undertake delivery of the furniture at your own risk. Self-assembly items will remain in their boxes.ĭelivery access is down to your discretion and if you request us to go above and beyond we accept no blame if damage to property is done in due course.
Ensure all access points are clear of obstacles. Please ensure there is someone at the property to receive and sign for the goods.
If you cannot accept the first available slot, then you'll be offered two alternatives on later dates.īefore placing your order, please check dimensions of internal and external access points including doors, corridors, stairs, etc particularly if you are ordering larger items of furniture. The majority of our deliveries are made between 07:00hrs – 18:00hrs Monday to Friday (excluding Bank Holidays).
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Please bear in mind, our products are of the highest quality, with the majority being imported from overseas and many items delivered fully assembled, therefore sometimes it takes us a little longer than mainstream retailers to deliver the quality product you deserve and expect.ĭue to the large variation in the costs we incur for delivering to certain Post Codes across the British Isles we identify the following post codes as Exclusion Zones to the Free Delivery Option currently advertised. If you have specific delivery requirements please call the office and we will try our best to accommodate them. We will contact you to confirm when we expect to deliver. The courier will contact the customer directly to confirm when they expect to deliver.įor larger / heavier items, we deliver with our own fleet of vans, aiming to get your order to you within 3 weeks of purchase. Smaller / lighter items are being dispatched by courier within the usual 48HR time frame. Please refrain from contacting us in regards to your delivery, you will either be contacted by ourselves or by courier. Please Note - our Installation Service for this Product is not available in Scotland, Northern Ireland the Channel Islands or the Isle Of Man. Remote Control: 1 Channel or 5 Channel.Choice Of Canopy Colours: Grey OR White.Canopy Fabric: Waterproof PVC, 850g per square meter, 0.6mm thickness.Not the size you were looking for? Don’t worry all our Luna Awnings can also be totally bespoke! With a size up to 10m wide and a projection up to 11m, you can tailor our Luna Awning to fit your desired space! Not only will our Luna awnings look magnificent in your outdoor area, but it will extend the time you can spend outside during the year! With its modern technology, you can control the outdoor environment at your discretion for maximum comfort and relaxation.
The lights also include a sophisticated dimming feature by which you can control the brightness levels to create the perfect atmosphere when entertaining friends and family!
What is more, all our Luna retractable awnings are fitted with LED lights that are easily operated via the same remote that controls the retractable roof. The awning fabric has also been polished on both sides so it can withstand any external damage all year round. Our Luna Awning is perfect for any commercial setting such as restaurants, cafés, or bars to increase the seating area for your guests to enjoy the surrounding scenery without the interruption of climatic changes!Īdditionally, the most important feature is the awning fabric which is manufactured out of pvc polyester to resist any tearing, abrasions, and harsh weather conditions! This sophisticated system is also designed to withstand any climate as it is carefully tested and manufactured to resist winds up to 100km/h and a weight of 50kg against rain and snow! Our Luna Retractable Awning designs will certainly give you the freedom to enhance and extend your outdoor space!Īll our Luna Awnings are fitted with a smooth retractable roof and constructed out of unique injection system aluminium materials to last you a lifetime! There is a 5-year warranty on the canopy fabric and a 2-year warranty on electronic features (e.g.
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